ORDERING PROCESS
Our goal is to make the ordering process as easy as possible for our customers. Our goal is to provide accurate and punctual delivery.
The ordering process consists of the following steps:
1. Customer request
The customer sends us the request with the following details:
- Desired item (+ selected fabric)
- Desired quantity
- Design: use your design or one of our design proposals
2. Offer & order confirmation
Based on the customer request, we create an offer. The customer checks the offer and sends an order. TEXmarket creates an order confirmation.
Time schedule: 2-3 days
3. Creation of design and layout
The design and layout are created and sent to you by e-mail.
Time schedule: 3-4 days
4. Sample production
We can either produce a finished sample or send you a printed fabric.
Time schedule: 2-5 days
5. Manufacturing and delivery of goods
The production process begins as soon as we receive the confirmation of the order and the sample. As soon as the order is sent, the tracking information will be communicated to the customer.
Time schedule: 6-7 weeks
Payment
By agreement, please contact the customer service representative of the sales department who has accompanied you in the ordering process.
Minimum order quantity
Cycling, Triathlon, Running
- The minimum order quantity is 30 pieces
- The minimum order quantity per item is 10 pieces
Winter sports
- The minimum order quantity is 30 pieces
- The minimum order quantity per item is 10 pieces
Re-order
Cycling, Triathlon, Running
- The minimum order quantity for a re-order is 30 pieces
- The minimum order quantity per item is 5 pieces
- The delivery time is 6-8 weeks
Winter Sports
- The minimum order quantity for a re-order is 15 pieces
- The minimum order quantity per item is 3 pieces
- The delivery time is 6-8 weeks
Exceptions
Collection goods and orders of over 1,000 parts
Delivery times and schedules for larger orders differ from the process as described above.
Team Sport items (TEXmarketsports)
The order is created via the Online Configurator. The delivery time is 3 weeks after order confirmation. You can find delivery times for team sports articles at the following link: https://www.texmarketsports.com/service_2